1. Scope and purpose
This Privacy Policy explains how . handles personal information submitted through norquellianroyalhaven.com and information generated when visitors use the website. It applies to website enquiries, stay-planning requests, newsletter sign-ups and other interactions available through this site.
2. Information we may collect
Depending on how you use the site, we may receive your name, email address, telephone number, enquiry details, requested dates or services, and any information you choose to include in a message. Technical information such as browser type, device information, approximate network location, IP address, page requests and security logs may also be processed when necessary to operate and protect the website.
3. How information is used
- Respond to enquiries and stay-planning requests.
- Provide requested information about rooms, dining, events and casino experiences.
- Administer newsletter subscriptions when a visitor actively signs up.
- Maintain website security, diagnose errors and prevent misuse.
- Meet applicable legal, accounting and regulatory obligations.
4. Legal bases and consent
We process personal information where it is necessary to respond to your request, to provide a service you ask for, to comply with applicable law, or where a legitimate operational need is permitted by law. Where Canadian privacy law requires consent, consent will be requested in an appropriate form and may be withdrawn subject to legal or contractual restrictions.
5. Cookies and similar technologies
The site may use essential or functional browser storage needed for navigation, preferences, security and forms. Additional categories are described in our Cookie Policy. We do not state that a particular analytics, advertising or payment platform is used unless that service is actually implemented on the website.
6. Service providers and disclosures
Personal information may be shared with service providers that support website hosting, communications, security or reservation-related administration where required to perform those functions. Providers should receive only the information reasonably necessary for their role. Information may also be disclosed where required by law, court order or a lawful government request.
7. Retention and safeguards
Information is kept only for as long as reasonably necessary for the purpose for which it was collected, applicable record-keeping duties, dispute resolution and security. Reasonable administrative, technical and organizational safeguards are used to reduce the risk of unauthorized access, loss or misuse.
8. Your privacy rights
Subject to applicable Canadian law, you may request access to personal information held about you, ask for corrections, withdraw consent where consent is the basis for processing, or raise a concern about how information is handled. We may need to verify your identity before completing a privacy request.
9. International processing
Some technical service providers may process information outside your province or outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed. Appropriate contractual or operational safeguards should be used where required.
10. Minors
The website is not intended to collect personal information from children for casino-related services. Casino areas and related adult entertainment are subject to applicable age requirements. If we learn that information was submitted by a person who is not legally permitted to use a restricted service, it may be deleted where appropriate.
11. Changes to this policy
We may update this Privacy Policy when website functionality, legal requirements or operational practices change. The current version will be published on this page with an updated revision date.
12. Contact
Privacy enquiries may be sent to legal@norquellianroyalhaven.com or directed to the registered office listed above.